RETURN/CANCELLATION POLICY

ONLINE & INSTORE

10 days return policy for online & in store purchases. (Some exclusions apply) Please keep in mind there are no refund, exchange or store credit on ‘Bespoke items’ and ‘Special orders.’

Refunds and exchange or credit notes are accepted on all other stocked items which we produce, this excludes a Mario B one-of-a-kind piece where there is only an option to exchange to another item which is not less than the purchase price. However, Mario B Jewellery has the right to charge you a restocking fee of up to 20% of the transaction total on a refunded item if we accept a refund basis for reasons other than the eligible criteria mentioned below. Mario B Jewellery does not accept returns,refunds,exchange or credit notes for products which are sold as ‘Sales’ or ‘Clearance stock’. Store credits have a limited time in which to be used (timeframe arranged upon discussion). Where exchange or refund is possible we must receive the item within 7 days of you receiving the item. And must firstly undergo a thorough examination prior to any refund or exchange taking place. Refer to the product description for relevant information regarding the above , prior to checking out. This is also subject to the following terms :

You can return the goods in person to the store or via post/courier to our location or we can arrange for the goods to be collected from you by our courier at your expense.

It is important that this has a tracking system.

*PLEASE NOTE*

Mario B Jewellery will never release an item which contains any defects. All items undergo strict quality control procedures, along with evidence of photo/video held by us prior to dispatch of the item. Any item returned will undergo an examination and the same procedure to check if the item is in its original condition.

LOOSE DIAMONDS & GEMSTONES

Loose diamonds and gemstones purchased online or in store are only subject to exchange for a similar stone and of the equal value, for example a diamond for another diamond. Within 7 days of purchase and subject to examining the item before accepting any exchange.

BODY PIERCED JEWELLERY

No refunds,exchange or credit notes for earrings or body pierced Jewellery, due to health and hygiene reasons. However, you may return the item only for a minor modification in the event it does not fit to your liking.

We reserve the right to refund to you, the amount less any commission already paid to the relevant financial institution managing the transaction including but not limited to your credit card provider.

CANCELATION FOR ONLINE ORDERS

AFTER GOODS ARE DISPATCHED

If you decide to cancel the online order after the item is dispatched, Mario B reserves the right to recover the goods and charge you a restocking fee of up to 10% of the transaction value. To be accepted as a cancellation this item must be eligible to be refunded and you have 24 hours to cancel the order upon making the purchase. Please note you must ship the item back to us by the following day of receiving the item which we will inspect upon return to check that it is still in the original state of condition.

BEFORE GOODS ARE DISPATCHED

If you decide to cancel the online order before the item is dispatched, Mario B reserves the right to charge you a cancellation fee of up to 7% of the transaction value. You have 24 hours to do so and provide your reason and proof of cancellation.

LAYBY CONDITIONS

There is no refund,exchange or store credit available at any time should you want to cancel your layby agreement.