WARRANTY/GUARANTEE POLICY

Mario B Jewellery produces Jewellery at the highest level of craftsmanship – As a tribute to our premier quality we provide a lifetime guarantee on the quality of the gemstones provided and the metal.

Diamonds accompanied with their certifications will be provided to you along with a tax invoice for the sale of the item.

All jewellery valuation certificates can be provided If required. It is preferred to request this documentation prior to dispatch or collection of the item as this needs to be prepared.

If you believe the item you purchased has a manufacturing fault upon receiving it. Please inform us immediately or within the first week. After discussing the matter we will then instruct you on the next steps, which will require us to sight the item to address the issue. If the item is not in its original state or the item has been tampered with, resized, polished, engraved, repaired etc…by a third party, then Mario B Jewellery reserves the right to void all warranty/guarantee.

If you notice a problem with your item in the future then the same principle applies however, we will need to thoroughly examine the item and will then notify you on the outcome. In the event we confirm it is a manufacturing fault Mario B Jewellery will fix it at no charge – provided the item has not been mishandled or the problem is due to wear and tear.

NOTE : A design fault is not a manufacturing defect.

*PLEASE NOTE*

There is no guarantee for wear & tear or issues arising caused by wear and tear on any item.

For your attention :

Jewellery is a wearable product and in time it is inevitable that wear & tear will occur. Which may lead & contribute to certain issues. Therefore we strongly recommend that you have your jewellery serviced by us every 1-2 years unless it has undergone any impact causing possible damage or loosening of stones, then it is recommended to stop wearing it and get in contact with us right away. Items not covered will be quoted to have repaired or restored.

For added peace of mind we recommend and suggest that you consider insuring your jewellery at all times, with our trusted insurance partner which specialises in jewellery insurance (CENTRESTONE JEWELLERY INSURANCE) or your preferred insurance company. For more details please refer to the insurance section written in our ‘After Sales Policy’.

CARING FOR YOUR JEWELLERY

  • Do not drop it
  • Do not knock it
  • Do not pick at it to try and clean it
  • Make sure the item fits you well
  • Take note of any clasps not functioning properly
  • Do not apply cream or perfume to your jewellery

If you notice any loose stones or you have dropped/knocked or accidentally something impacted the item then immediately contact us to arrange a check up.

SECOND HAND REPAIR WARRANTY POLICY

  1. Warranty applies to all new products (enquire for more details).
  2. Mario B Jewellery does not provide warranty for second-hand goods or repairs.
  3. Upon receiving goods from Mario B Jewellery that have been repaired by us, you acknowledge examining them and confirm satisfaction with the craftsmanship prior to repossession of the goods.
  4. If you leave goods for repair with Mario B Jewellery, you confirm they are identical to those you provided and have examined them upon receipt.
  5. Mario B Jewellery is not liable for claims regarding the goods provided for repair or service, including any allegations or replacement costs.

Please note : We are experts in handling such goods and take extreme care as we endeavour to avoid any mishaps.

AUTHENTICITY & QUALITY OF GOODS

While every effort is made to ensure the accuracy of goods sold, you warrant that you have conducted sufficient due diligence to verify their description prior to purchase. Mario B Jewellery does not accept responsibility or liability for any damages or claims arising from goods purchased that were misdescribed to us by our material supplier, provided we relied on their description in the ordinary course of business and conducted standard inspection practices.