TERMS AND CONDITIONS

1.1  

These terms and conditions govern the use of this site and the purchase of goods or services from the site .

1.2 

This site is owned and operated by : Mario B Jewellery . 

ADDRESS: shop 6   90 Tennyson road Mortlake Sydney NSW 2198 

1.3 

By accessing,browsing or using this site, and/or by purchasing any goods or services from it. You are agreeing to be bound by these terms. Your use of the site confirms that you have read,understood and accepted these terms. If you do not fully agree to these terms and policy wording , you are not permitted to access or use the site or make any purchases through it. If you are unsure or need clarity on any information please let us know.

INTELLECTUAL PROPERTY

2.1

All intellectual property rights in this Site are owned by Mario B Jewellery. This includes, all images, graphics, illustrations,  designs, logos, trademarks (both registered and unregistered), content, the name “Mario B Jewellery,”or Mario B  and any other intellectual property. Your use of the Site does not grant you any ownership or rights to this intellectual property.

2.2

You are permitted to use this intellectual property solely for the purpose of browsing the Site or purchasing goods and/or services from Mario B Jewellery. You must not copy, alter, transmit, reproduce, adapt, or otherwise use any part of the Site or its content in a way that infringes the intellectual property rights of Mario B Jewellery.

PRIVACY POLICY

3.1 

We value the trust you place in us and are committed to maintaining it. By using our site and/or purchasing products online , you consent to the collection, storage , handling, disclosure, and use of your personal information in accordance with our privacy policy and these terms. 

3.2 

We may invite you to provide a testimonial regarding the site , our products or  services.  Providing a testimonial is entirely optional. However, if you choose to do so ,you consent to us using your testimonial on our website , social media platforms ,and/or other media formats. 

3.3 

Our team is dedicated to safeguarding your information so your privacy rights are protected. We are required to treat certain information as strictly confidential. Though we cannot absolutely guarantee the privacy of your personal information as threats can always emerge , however we take precautions to minimize any threats from occurring. We treat your personal data with care . we use strong passwords , keep software updates and exercise caution on line

3.4 

If you have any concerns, please reach out to us via the ‘Contact Us’ section on our website.

3.5 

Mario B Jewellery manufactures and retails luxurious jewellery and uses social networking services such as instagram, facebook tik tok and you tube etc.. and may higher other companies for marketing purposes 

3.6 

By providing your details, you give your consent to us to share certain parts of your personal information such as your name or email address  for direct marketing purposes with our associates 

3.7 

You can opt out of receiving direct marketing at any time by contacting Mario B Jewellery or using the unsubscribe link in our marketing emails.

3.8 

We will only disclose information about an Online Order or in-store purchase to the individual named on the receipt, unless authorised by that individual or required by law for crime reporting purposes.

3.9 

The contents of an email we send to you and any attachments are confidential . They are intended for the named recipient(s) only . If you receive an email by mistake , please notify the sender immediately and delete this email . do not disclose the contents to any one or make copies thereof.

SECURITY

4.1 

We value the trust you place in us and are committed to maintaining it. Our team is dedicated to safeguarding your information so your privacy rights are protected. While we take reasonable precautions to ensure the site and data transmissions are free from viruses, Mario B Jewellery does not guarantee uninterrupted access to the site, error free operations, correction of defects, or that the site and its servers are free from viruses, Trojans, spyware, or other harmful components. It is your responsibility to scan any data or content for viruses.

SALES OF GOODS AND / OR SERVICES

5.1 

By placing an order for goods and services through the site , you consent to Mario B Jewellery communicating with you electronically via email, SMS , or phone.

PRODUCT INFORMATION & AVAILABILITY 

7.1 

We strive to provide accurate and up-to-date product descriptions at all times. However,we cannot guarantee that all descriptions are complete, reliable, current, entirely accurate, or free from errors. It is your responsibility to ensure that the products you choose are suitable for your needs. You can always double check with us first for any clarity 

7.2 

All orders depend on product availability. Items placed in your shopping cart are not reserved. We will make every effort to fulfill your order. However, there may be times when an item is unavailable. In such cases , we will contact you to offer a replacement, inform you of the expected availability timeline,or issue a refund for the unavailable item/s. 

PLACING & ACCEPTING ORDERS

PROCESSING OF ORDERS

8.1 

Orders placed through our website are normally processed by us in the following amount of time before they are shipped.
In-stock items: 3-7 business days . Then shipped domestically via platinum express Australia post with signature on delivery and (tracking available), team global express door to door service with signature (tracking available) or a similar courier company. 

delivery time frames :

In  Australia 1 to 3 weeks 

International : Fedex or Team Global Express – delivery time approximately 3 to 6 weeks
(tracking available.)

special orders and items that need to be made . Delivery time frames. in Australia 3 to 8 weeks . 

For international, delivery time frame is 4 to 10 weeks 

PS: In Sydney, Australia, Mario B Jewellery has a physical location. We encourage you to visit our store to pick up your item if you are not too far away and it is convenient for you.

CANCELLATION OF ORDERS

8.2 

Mario B Jewellery reserves the right, at its sole discretion ,to decline or cancel your online order to purchase goods and /services  for whatever reason. This may occur if payment authorisation cannot be obtained or if the order is based on incorrect information on the site due to human , system , or technical errors (including mistakes in images, descriptions , or pricing).always best to check with us first for clarification. We will not be liable to you or any third party for refusing to accept your purchase offer . If this happens we will get in touch with you ASAP to discuss the situation and a full remittance of the money we have received by you through your financial institution will occur. For any loss, expense, or damage (direct or consequential), as well as for any time lost or inconvenience incurred as a result of the cancellation, you will not be eligible to make any additional claims or seek compensation.

DELIVERY TIMEFRAMES

8.3 

We cannot guarantee delivery times. However, you should receive your delivery as specified under processing of orders . We also keep you updated.

In Australia: normally within 7 business days of us notifying you that your order has been shipped;
and outside of Australia: Within 21 days of us notifying you that your order has been shipped. However, there may be times where shipping will take a little longer (for example, during peak times such as Christmas). We will notify you if this is to be the case. If you have not received your Items within our suggested timeframes, please email us your full name and order number and we will investigate on your behalf. We can also monitor its tracking.

AFTER SALE SERVICE POLICY

9.1 

We at Mario B Jewellery offer our clientele a lifetime free clean and inspection service on all our Jewellery . An appointment must be arranged prior to visiting us in store, or if unable to attend the store then discuss it with us for other options .We will always inspect the item first to check for any instant visible damage which can occur from wear and tear and impact situations before cleaning,and will discuss this with you while in store. We will then clean it and closely assess it again. In the event we notice other minor or significant damage on the item or moving stones. we will encourage you to have this rectified, however the option to do so is yours to decide. This will require you to leave the item in store for a reasonable amount of time in order to carry out the work needed. In most cases a quote will be generated during your visit, otherwise we may require you to leave the item in store for a more thorough observation and assessment to determine the most suitable method to approach the work required in order to provide you with the quote . In either case you will first be advised of a quote to carry out the necessary work needed and must be accepted prior to commencement of any work taking place. Please note: sometimes all the item needs is just an inspection for peace of mind  and a clean.

ONLINE ORDERS

9.2 

After purchasing your Mario B item and feel that your piece needs to be adjusted we recommend that you book an appointment with us to visit our store or if unable to do so please contact us via email or phone as early as possible to discuss and advise you of the next steps. In regards to a ring purchase and require the size to be changed prior to us sending the item then we recommend that you tell us your finger size if you know it or visit us to have your finger size measured to make the necessary alterations. or if unable to do so we can post you an adjustable plastic ring sizer tool for you to measure your finger size, once payment has been made. In the event you provide us an incorrect finger size and realise that the ring will need further re-sizing once in receipt of the item then a fee may be incurred accordingly for the second resizing procedure and you will be quoted for this. If an item cannot be resized you will be advised of this including your solution options

If you receive your parcel and notice it has been tampered with and find that your item is missing or damaged upon opening it, please inform us immediately without any delay. We pay close attention when packaging our items and make special requests that the parcel is to be handled with extra care. Mario B Jewellery will never send an item which has any damage on it or an unsealed parcel. We undergo a strict QC procedure prior to releasing an item.

Please feel free to double check with us for any clarity on an item including availability and delivery time frames.

ADJUSTMENTS

9.3 

Mario B Jewellery will offer a complementary adjustment one time within 4 weeks of receiving an item. However this is limited to whether or not such an item can be adjusted. This excludes silver Jewellery. e.g of inclusions are : Shortening a Gold chain or Bracelet (excludes lengthening), shorting or adjusting the pins on backs of earrings. For accuracy of adjustment a visit to the store is highly recommended. If you are unable to attend the store then we will need to communicate to understand what will be required prior to sending in the item. In some cases an adjustment or alteration may be possible through extensive work and further use of material. This type of work will be quoted as it will incur a fee.

RING RESIZING 

9.4

Mario B Jewellery will resize your gold or platinum ring complimentary (for life) for the first time, to alter the size down or up by 3 sizes. This includes rhodium plating ,if needed . Outside of this size parameter to increase or reduce the ring size , may incur a fee. The duration of time required for this process will depend on the style of the ring and the amount of adjustment needed; this will be discussed upon notifying us by email or in person and confirming the finger size required. We can send you a ring sizer (if you need it) by request. Please note in some circumstances some rings cannot be resized  to the desired size ,due to the amount of stones set into the ring or the intricacy of the design. Where  in some cases resizing such a ring can be managed, it may alter the look and design to the section where the work has been done. Furthermore some rings cannot be resized at all, due to the materials in the ring and the nature of the design. In this situation the ring will have to be remade to the exact size.

INSURANCE

9.5 

We recommend and suggest that you insure your jewellery item immediately after you have purchased it. We can help you arrange this through our trusted Jewellery insurance company, initially under a short term cover note basis. This is a complimentary service by us which lasts a few days in order to give you a chance to finalise the application process online or You may contact the specialised jewellery insurance company directly to complete the policy with their assistance and confirm your ongoing cover.  Once the item leaves our possession and you are in receipt of the item being in good order, then Mario B Jewellery will be, no longer liable for the loss or damage of such item or its materials.

RETURN/CANCELLATION POLICY

ONLINE & INSTORE

10.1 

10 days return policy for online & in store purchases. (Some exclusions apply) Please keep in mind there is no refund, exchange or store credit on ‘Bespoke and custom designed pieces or ‘Special orders. Including wedding jewellery, our curated and earring collection plus  silver jewellery. Refunds and exchange or credit notes are accepted on all other stocked items which we produce and are ready to wear . For a  Mario B one-of-a-kind piece there is only an option to exchange to another item which is not less than the purchase price. However, Mario B Jewellery has the right to charge you a restocking fee of up to 20% of the transaction total on a refunded item if we accept a refund basis for reasons other than the eligible criteria mentioned below. Mario B Jewellery does not accept returns,refunds,exchange or credit notes for products which are sold as ‘Sales’ or ‘Clearance stock’. Store credits have a limited time in which to be used (timeframe for a credit note to be arranged upon discussion). Where exchange or refund is possible we must receive the item within 14 days of you receiving the item if in Australia, and 4 weeks for international clients . All items must firstly undergo a thorough examination upon its return prior to any refund or exchange taking place. Listed below.

• Not worn

• Not damaged

• Not tampered with or a third party handled the item

• Ticket on item

• Proof of original receipts and identifications must be presented.

You can return the goods in person to the store. For sendings you must notify us first as we must arrange for the item/s and parcel to be collected from you via our trusted courier company. You must also check with us first  if you want to send it back to us by post to confirm if this  is an option we can accept , if so , we  will send you the necessary package for you to pack the goods up carefully,the parcel will need to have a tracking number and will require our signature upon delivery. 

Situations where refund or exchange is not possible : 

• There is no refund for change of mind or clarity on what you wanted

• You decided you didn’t like the purchase or had no use for it

• Misuse of the item

Situations where refund or exchange is possible :
a  problem with the product such as : 

• Faulty or not as described 

• Broken or damaged

*PLEASE NOTE*

10.2 

Mario B Jewellery will never release an item which contains any defects. All items undergo strict quality control procedures, along with evidence of photo/video held by us prior to dispatch of the item. Any item returned will undergo an examination and the same procedure to check if the item is in its original condition.

LOOSE DIAMONDS & GEMSTONES

10.3 

For the purchase of Loose diamonds and gemstones ,they are only subject to an exchange for a similar stone and of the same value or higher.  for example a diamond for another diamond. Within 7 days of purchase and subject to examining the item before accepting any exchange. This only applies to local and available stock. This does not apply if we source  the stone for you as a special order.

BODY PIERCED JEWELLERY

10.4 

No refunds,exchange or credit notes for earrings or body pierced Jewellery, due to health and hygiene reasons. However, you may return the item only for a minor modification in the event it does not fit to your liking and need the backings or catchment area adjusted.

10.5 

We reserve the right to refund to you, the amount less any commission already paid to the relevant financial institution managing the transaction including but not limited to your credit card provider.

AFTER GOODS ARE DISPATCHED

10.6 

If you decide to cancel the online order after the item is dispatched, Mario B reserves the right to recover the goods and charge you the shipping/sendings fee for both directions.  To be accepted as a cancellation this item must be eligible to be refunded.

BEFORE GOODS ARE DISPATCHED

10.7 

If you decide to cancel the online order before the item is dispatched, Mario B reserves the right to charge you a cancellation fee of up to 7% of the transaction value. You have 24 hours to do so and provide your reason and proof of cancellation. This only applies to an item which is ready and in stock.

LAYBY CONDITIONS

11.1

We do offer a strict layby option . available in store, by request . For a maximum period of up to  3 months from the date of first payment – Interest free – On ready to wear items only (excludes items on sale and special orders.) A 30% deposit of the purchase price is required as an initial instalment. With up to 4 additional payment increments . A Percentage break up, including a discussion to have this service arranged contact us, to arrange a visit in store or to discuss. This is only valid on items above $5000. There is no refund or store credit available at any time should you want to cancel your layby agreement. If you decide to exchange your layby purchase you may do so one time only , if  we agree to it ,but this must be within 7 days of the initial purchase. It must be of equal value to the original total amount or greater. There is a similar buying option on line through our website by choosing after pay or zip pay upon check out. 

*Please note* 

Once you commit to purchasing an item through the layby option you will not under any circumstances be able to cancel the layby. If you do so you will lose all money paid towards the item. You will not be eligible for a refund or a store credit. Please choose carefully before committing to the item and don’t hesitate to enquire with us for any further information on the product.

11.2 

There is no refund, exchange or store credit available at any time should you want to cancel your layby agreement.

WARRANTY/GUARANTEE POLICY

12.1 

Mario B Jewellery produces Jewellery at the highest level of craftsmanship – As a tribute to our premier quality we offer a lifetime guarantee against a manufacturing defect and the quality of the gemstones provided.

12.2 

Diamonds accompanied with their certifications will be provided to you along with a tax invoice for the sale of the item. 

12.3 

All jewellery valuation certificates can be provided If requested . It is preferred to ask for this documentation prior to dispatch or collection of the item as this needs to be prepared while we are in possession of the item.

12.4 

If you believe the item you purchased has a manufacturing fault upon receiving it. Please inform us immediately . After discussing the matter we will then instruct you on the next steps, which will require us to sight the item to address the issue. If the item is not in its original state or the item has been tampered with, resized, polished, engraved, repaired or handled by a third party  etc… then Mario B Jewellery reserves the right to void all warranty/guarantee.

12.5 

If you notice a problem with your item in the future then the same principle applies, however we will need to thoroughly examine the item and will then notify you on the outcome. In the event we confirm it is a manufacturing fault Mario B Jewellery will fix it at no charge – provided the item has not been mishandled or the problem is not due to wear and tear and adheres to the points noted in 12.4 above (excluding where it says , not in its original state)

NOTE : A design fault is not a manufacturing defect.

*PLEASE NOTE*

12.6 

There is no guarantee against wear & tear or issues arising caused by wear and tear on any item including impact situations.

12.7 

For your attention : 

Jewellery is a wearable product and in time it is inevitable that wear & tear will occur which may lead & contribute to certain issues. Gemstones can be scratched and chipped . Diamonds can be bruised and chipped . Metals are subjective to abrasions .catches and clasps can loosen up with ongoing use .Therefore caring for your jewellery and paying attention to it and its functionality is very important. We strongly recommend that you have your jewellery checked and serviced by us every 12 to 18 months. This will maintain your warranty cover and keep stones secure . If the item has been subjected to any impact,  causing possible damage or loosening of stones or you may just like to have a general check up as a precaution. then it is recommended to stop wearing it and get in contact with us right away. Items not covered will be quoted to have repaired or restored. 

For added peace of mind we recommend and suggest that you consider insuring your jewellery at all times, with our trusted insurance partner which specialises in jewellery insurance , or your preferred insurance company. For more details please refer to the insurance page under the services heading.

CARING FOR YOUR JEWELLERY

• Do not drop it 

• Do not knock it 

• Do not pick at it to try and clean it 

• Make sure the item fits you well

• Take note of any clasps, moving parts or earring backs not functioning properly

• Pack them safely, and preferably keep the items separated 

• Avoid creams or perfumes from getting on your jewellery

• do not let harsh chemicals touch your jewellery 

If you notice any loose stones or you have dropped/knocked or accidentally something impacted the item then immediately contact us to arrange a check up.

SECOND HAND REPAIR WARRANTY POLICY

12.8

we do not sell second hand goods 

12.9 

Warranty applies to all new products (enquire for more details)or refer to the wording in our policy 

12.10 

Mario B Jewellery does not provide warranty for second-hand goods being repaired or worked on . We do provide a warranty period only on the work we have done on the item. The warranty period may differ , depending on the item and scope of work. To be discussed upon inspection of the item.

12.11

Upon receiving your second hand goods  from Mario B Jewellery that have been repaired by us, you acknowledge examining them and confirm satisfaction with the craftsmanship of the repair or alteration  prior to repossession of the goods.

12.12

If you leave goods for repair with Mario B Jewellery, you confirm they are identical to those you provided and have examined them upon receipt. 

12.13 

Mario B Jewellery is not liable for claims regarding the goods provided for repair or service, including any allegations or replacement costs. Certain items and valuables belonging to you may be covered under our insurance policy while in our possession (You can check with us about this)

Please note : We are experts in handling such goods and take extreme care as we endeavour to avoid any mishaps.

AUTHENTICITY & QUALITY OF GOODS

12.14

While every effort is made to ensure the accuracy of goods sold, you warrant that you have conducted sufficient due diligence to verify their description with us  prior to your purchase.

SHIPPING POLICY

PURCHASES

13.1 

When making your purchase, you must supply complete and accurate information. On our request, you could be asked for more information to guarantee the accuracy of your order. When placing your order, you must include the precise delivery address and delivery instructions. Mario B Jewellery is not required to resend the order to the proper address at our expense if you submit an incorrect address. If after placing your order you discover that you put the wrong delivery address or delivery instructions, kindly inform us immediately within 24 hours with an email. As there is sometimes a delay in receiving an email please also call us on the shop number and mobile number or text.

ITEMS MISSING FROM AN ORDER

13.2 

Please inform us with the order number and the item code or product name of any items that are missing from an order so that we can conduct the necessary investigations. Mario B Jewellery will not be held liable for lost  or damaged items.

REFUNDS AND RETURNS

13.3 

Any requests for a refund will be handled in accordance with our Refunds & Returns Policy.

FINANCIAL INSTITUTION CANCELS THE TRANSACTION: 

13.4

In  the event that your Financial Institution cancels or voids the transaction for an Online Order for any reason, Mario B Jewellery reserves the right to recover the goods at no expense to us.

INSTORE & ONLINE ORDERS 

13.5 

A minimum of a 40% deposit is required upon purchasing a special order, custom designed or a bespoke piece followed by 2  progress payments up until such time that the item is ready. Time lines will be discussed and confirmed upon placing the order. You have 24 hours from the time you paid the deposit To cancel this order to receive a full refund less 10% of the deposit amount made. Once 24 hours have passed you must then continue on and fulfil your commitment in full towards the purchase you have made. Should you insist to cancel this order after the 24 hour period  has passed and within 7 days of  paying the deposit  it will need to be accepted by us upon reviewing your reason to do so . however you will lose the 40% deposit paid.

• Full payment must be made upon purchasing a ready to wear item prior to the item leaving the store.

• On repairs, restorations and alterations  a minimum of 20% is required prior to commencement of any work – final payments can be made upon completing the work. This service cannot be cancelled once you have committed. 

• For remodelling a 20% deposit is payable upon proceeding with the work followed by progress payments.These payments can be made upon any progress inspection followed by a final payment upon completion & satisfaction of the work completed. This service cannot be cancelled once you have committed.